I’m very disappointed with my experience purchasing my truck from this dealership. What should have been an exciting purchase has turned into multiple issues and a lot of unnecessary time and stress.
I was told the truck would come with a full tank of gas, but it did not, which created more of a wait time.
The tire pressure sensor light had been on since the test drive. I specifically brought this up before purchasing and was assured by salesman that it would have to be repaired in order to pass their 150-point inspection and would be fixed before pickup. It wasn’t and they tried to send me home with the truck with it. I’ve now had to book my own appointment with Toyota, pay for the repair myself, and then try to get reimbursed by the dealership—all on my own time for something that was supposed to be taken care of before I received the truck, I did end up getting $ back weeks later.
My pickup appointment was also changed the day of, and even after arriving at the new pickup time, I had to wait over an hour because the truck still wasn’t ready plus when it was “ready” I found multiple issues like what I’m listing off in the review.
I had also specifically asked for the soft tonneau cover to be put in the back of the truck for pickup that was already on the truck. I got a hard tonneau cover installed and paid full price. I have pictures of the old cover and it was in good condition but they basically called me a liar and said they threw it out because of the condition, later to admit it was a break down in communication on their end. It wasn’t there, and I still have not received it but they gave me a $300 service credit which I did appreciate. After a month and a half of them making me chase their tail.
The biggest concern is a fairly significant rust spot on the roof that I discovered once I got the truck home. It was pouring rain when I initially looked at the truck, making scratches and body imperfections difficult to see, and at pickup I was already dealing with the other issues that had not been addressed. I notified the dealership as soon as I noticed the rust(same day as pick-up) and there is a paper trail showing when I reported it.
Salesman initially told me he had contacted the used car manager to see what could be done. After receiving no response, I contacted salesman again and was then told the used car manager was no longer there and someone else was temporarily filling the position. I was also told it would have been easier if I had noticed the rust before pickup, which if there wasn’t so much dropped on their end maybe I would’ve.
I have since received a quote of approximately $1,200 to repair the rust, with no guarantee that it won’t return. I was looking for a gesture of good will to see if they’d put anything towards the repair to keep a good relationship after everything they dropped the ball on. Like anything $100, anything would’ve been appreciated, they said no.
The detailing was also disappointing. There was still a considerable amount of hair in the back, as well as chunks of drywall/debris stuck around the tailgate and in the bed of the truck.
Any one of these things on its own might have been understandable, but altogether—the gas, unresolved tire sensor, delayed pickup, missing tonneau cover, poor detailing, rust issue, and difficulty getting clear follow-up—this has been a very frustrating experience.
I gave the dealership the opportunity to address these concerns before writing this review. Which took a month and a half. Finally I paid for the rust repair myself because they wouldn’t help with any of the cost. I simply expected the truck to be properly inspected, prepared as promised, and for the issues I raised to be handled in a timely manner.
After this experience I will never purchase another vehicle here and I will never recommend anyone to go there. Very bad communication and after they get your money no longer care unless you bother them as much as I had to.For $64,000 you’d expect to be treated well as a customer not the way I was.
