WELCOME TO SOUTHBANK DODGE CHRYSLER JEEP RAM

I am very pleased with the service and friendliness I received. Madeline is so personal and makes you feel like part of her family. Thanks again for a great experience 👍 😊

I have had an otherwise positive experience with Southbank Dodge, and I want to be clear that my concerns are specifically regarding RJ, the Service Manager. Unfortunately, my interactions with him were extremely disappointing. His attitude came across as rude, unprofessional, dismissive, and frankly, belittling. There was a very noticeable “bigger than thou” attitude that made an otherwise straightforward customer-service experience unnecessarily unpleasant. What was particularly off-putting was the way I was spoken to. At one point, RJ told me, “I’m dealing with the City of Ottawa right now, so you’ll have to wait your turn.” I am an adult customer, not a child waiting to be reprimanded. There is a professional and respectful way to communicate that you are busy or dealing with another matter, and that was not it. A Service Manager is representing the dealership and should be setting the standard for professionalism, communication, and customer care. Instead, I left the interaction feeling dismissed and belittled. The rest of my experience with Southbank Dodge has been great, which makes this even more disappointing. However, one person in a management position can have a significant impact on how a customer views the entire dealership. RJ seriously needs to reflect on his approach to customer service and, in my opinion, should receive a serious performance review regarding his communication, professionalism, and treatment of customers. Good customer service is not simply about getting the job done. It is also about how you make customers feel while doing it. Unfortunately, my experience with RJ fell well short of that standard. And as such we will no longer be purchasing our vehicles from Southbank.

Wow, Un service impeccable sans pression. Merci Matt et Priyam, je vous les recommande !

Madeline at the service desk will always put a smile on your face, even before you come in, booking you in the earliest spot she can. Marlon is the kindest and most efficient shuttle driver there is. Dan, my service advisor took great care of me, always does. Thanks team!

I would strongly recommend this dealership for repairs They diagnosed and fixed my problemS With my vehicle, very prompt and professional

Staff are attentive and communicate with you any decisions that need to be made, and explain anything you need clarification on. The service admin is very friendly, and they will go out of their way to get you to where you need to go if you can’t stick around.

I am happy with this dealership they have great service and great customer support

Always a great experience at South Bank. Ashleigh was super helpful, and they’re always quick and efficient. Got an oil change and had my truck detailed — got it back the same day and it looked brand new. They even cleaned the wheel wells. Great service as always! Thanks Southbank!! Tony P

The service department is always easy to deal with. They are accommodating and friendly. Special mention of Daniel. Hard pressed to find someone who will work harder to get your vehicle serviced properly and efficiently. Always polite as he works in a fast paced environment.

Great service

The customer service here is always excellent. Madelaine at the service desk is always ready to greet you with a warm smile and sends you off with a ducky 🐤

They are fast and really good service Really appreciate southbank Thank you and see you soon

Excellent service

Fast service using express lane.. great customer service.

Southbank Dodge has consistently provided excellent customer service. They have provided recommendations for upcoming service work without pressuring to get it completed and meet the service timelines provided when my vehicle is in for routine maintenance. Thanks Southbank Team!

Southbank Dodge is one of the place I recommend everyone to go in Ottawa. The service is impeccable. The sellers are amazing and the workers that are there. Call and check up to see if everything‘s all good if you need to leave your vehicle they arrange for you to have a vehicle with no questions asked. I just love my new Jeep and don’t regret any of my purchase so far so go down and see for yourself. It’s not a waste of time. You’ll come out With something new of your tasting, and they will help you with everything and this is not my first purchase with them. I’ve been buying my vehicles with them for a while now and don’t regret anything. Their customer service is on Pinpoint . 🤗😊 …..on the 20 of January 2025 i’d like to make a second review on the people that work in the service department I would like to say they are amazing you walk in and they’re very happy to see you and serve you. They go out of their way. Even the one that makes the appointment for the service as the guys when you walk in to drop your vehicle off to the one that is sitting in the back making sure your vehicle is getting fixed also to the guys in the garage that are working on your vehicle I couldn’t ask for a better place to bring my Jeep and I am very happy that I went with SouthBank. I recommend this place at 100% 💕😊

Nice place to hang out when waiting for services. Really friendly people work here.

I really appreciate the excellent service and the kind staff everyone was great !!