CARSTAR Collision

At CARSTAR we understand that cars are more than just metal; they are our best friends and our workhorses. They are our security and our freedom. Our cars prove to us that sometimes life isn't about the destination, but the journey.

Whether it's taking your baby home from the hospital for the first time, a road trip with friends or an inspiring drive with a special someone; CARSTAR understands the relationship that people have with their cars and that when something happens to them, something happens to us.

Join the CARSTAR community on Facebook and Twitter and share with us how you #lovethejourney.

THE REPAIR PROCESS

We will guide you through the repair process using CARSTAR's four-step repair process;

We will meet with you to discuss your accident, collect your insurance information and answer any questions about our repair process.

We will repair your vehicle on time and on budget with quality control measures in place throughout the repair process.

We will then disassemble your vehicle to assess internal and external damage. We will then create a detailed repair plan.

When your vehicle is ready, we will conduct a final inspection, followed by a walk-through with you detailing the repairs done on your vehicle.

CUSTOMER EXPERIENCE

We take pride in our work and it shows. We offer the security of knowing the job was done right. CARSTAR is also proud to offer:

  • Certified technicians
  • Comprehensive claims assistance
  • Rental car assistance
  • Expert repairs made to all makes and models
  • 24 hour accident assistance and towing
  • Lifetime nationwide warranty

OUR OWNERS ARE KEY

Working together and with the support of Canada's largest network of collision stores, CARSTAR owners are dedicated to making accidents unhappen so drivers can get back on the road and #lovethejourney. Before each store has been named a CARSTAR, owners and managers work closely with our team of operations specialists so that they can offer the complete CARSTAR Solution; meaning they have extensive knowledge on CARSTAR's Quality Systems, management systems and metrics. They ensure that you get the best possible experience.

GLASS SERVICE

REPAIR VS. REPLACEMENT

Explanation of why it costs nothing to fix a chip

When a stone chip can be repaired by CARSTAR, it avoids the much higher cost of a future replacement when the damage spreads. That's why most insurance companies would prefer to fix your windshield at no cost today, and avoid paying a much higher claim if the damage is left unattended.

If the damage is smaller than a loonie (26.5mm) it can be repaired quickly and easily. If the stone chip is larger than a loonie, the windshield needs to be replaced as the structural integrity of the windshield can be compromised.

Have a look at where the damage is located. Imagine a 30cm strip from your steering wheel to the top of the windshield. If the stone chip falls in that area, the windshield needs to be replaced. Law prohibits repair of a windshield where the driver's view can be affected.

In order to be properly repaired, the damage should not fall within 5cm of the edge of your windshield. This can cause problems with the repair and affect your warranty should an issue arise.

WHY CAR STARSecuri-Clear™ Warranty

When your windshield has to be replaced or repaired, you need the best warranty available, ask for our Securi-Clear™ prevention program. Limited lifetime guarantee covers all subsequent repairs to your windshield. This should give you complete peace of mind when you consider the state of the road network and the eventual risk of a crack or a ding in your windshield. *At participating locations.

ON THE ROAD FOR YOUR CONVENIENCE

Whether you're at home or at the office, CARSTAR will be there. Our mobile glass vans are equipped with all of the tools to repair or replace your auto glass on-site. Save the trip in and let us take care of it for you while you wait!

When accidents happen, windshields need to remain rigid to protect the driver and passengers. Windshields provide up to 30% of a vehicle's structural strength, so it is imperative that damaged windshields are replaced or repaired as soon as possible. We utilize only top quality and safety certified materials to repair or replace any windshield. We use products that are certified from Original Equipment Manufacturers (OEM) and North American vendors such as Guardian, Carlite and PPG.

Rental and courtesy vehicles are available to those who qualify. Ask our customer service representative for more information.

AQUAPEL® RAIN
REPELLENT

Safety on the road is closely tied to your ability to see obstacles and potential dangers before it is too late. Aquapel® rain repellent was invented for this exact purpose: Repelling water and removing other factors that can impair your vision.

CARSTAR is proud to offer you the most technology advanced glass treatment in Canada. Unlike silicone based products, Aquapel® rain repellent directly bonds to your auto glass, offering a superior and longer-lasting protection.